Refund & return policy
Return & Exchange Policy
Nora's Sandals
Working Together Toward a Better Solution
Before returning an item, we kindly ask that you contact our customer support team first at:
support@norascoastalboutique.com
We are always happy to help and will do our best to find the most suitable solution.
By placing an order on norascoastalboutique.com, you automatically agree to our Return & Exchange Policy, our Terms & Conditions, and all other policies published on our website. We recommend reviewing these policies carefully before completing your purchase.
Return Period
You may request a return within 30 days after receiving your order.
Under applicable consumer protection laws, you have the right to withdraw from your purchase within 30 days of delivery without providing a reason.
To exercise this right, please notify us in writing at:
support@norascoastalboutique.com
After notifying us of your withdrawal request, you will have an additional 14 days to return the item.
Refunds will be processed as soon as possible after the returned item has been received and inspected.
Return Address
Returns must be sent to our central warehouse. The exact return address will be provided after your return request has been approved via email.
Items sent without prior approval or to an incorrect address cannot be processed.
Tracking Requirement
All return shipments must be sent using a track & trace shipping method.
We strongly recommend choosing a tracked and insured shipping service.
Refunds will only be issued after the returned item has been received and inspected.
Once you have shipped your return package, please send the tracking number to:
support@norascoastalboutique.com
Product Condition
Returned items must meet the following conditions:
- unused and unworn
- undamaged
- returned in the original packaging
If an item arrives damaged, please contact us immediately and provide clear photos of the issue.
Returns that do not meet these conditions may be partially refunded or rejected.
Customer Responsibility
The customer is responsible for ensuring that the return shipment reaches our warehouse safely.
We are not responsible for lost or misdirected return shipments.
Items that do not arrive at our warehouse cannot be refunded.
Recommended Shipping Method
We recommend using a tracked and insured shipping service.
If a return package is lost in transit, compensation must be requested directly from the shipping carrier.
Return Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable.
Typical return shipping costs may range between €20 and €35, depending on the shipping carrier and package size.
Items Not Eligible for Return
Returns cannot be accepted for:
- personalized or custom-made items
- hygiene-related products such as underwear or cosmetics
- items returned after the 30-day return period
Return Procedure
To return an item, please follow these steps:
- Review our Terms & Conditions and Return Policy
- Contact us at support@norascoastalboutique.com with your order number
- If applicable, include photos or videos of the item
- Securely package the item
- Request and receive the return address from our support team
- Ship the package using a tracked shipping method and mark the customs declaration as "Returned goods"
- Email your tracking number to support@norascoastalboutique.com
Once the returned item has been received and approved, your refund will be issued to the original payment method within up to 14 business days.
Refused or Uncollected Packages
Packages that are refused, not collected, or marked as "return to sender" do not qualify as a valid return.
To receive a refund, the official return procedure described above must be followed.
Contact us: support@norascoastalboutique.com
We can also respond outside of these hours thanks to our 24/7 customer support.